Privacy Policy

Silvory ("Silvory", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Silvory collects, uses, stores, shares, and protects information when you use our services, website, applications, and integrations with third-party platforms, including Meta and Facebook.

By accessing or using Silvory's services, you acknowledge that you have read and understood this Privacy Policy.

1. About Silvory

Business Name: Silvory
Business Address: Mohakhali, Dhaka 1205, Bangladesh
Email: nayansarkar211@gmail.com

Silvory operates as an online jewelry business and may provide digital services that allow customers and authorized business operators to communicate, manage customer inquiries, and interact with our services.

At this time, Silvory does not have a publicly available website URL. If an official website becomes available, this Privacy Policy may be updated accordingly.

2. Information We Collect

The information we collect depends on how you interact with Silvory and which services you use.

2.1 Information You Provide Directly

You may provide information to us when you:

• Contact Silvory
• Place an order
• Request customer support
• Communicate with us
• Create or use an account
• Submit an inquiry
• Connect a third-party account or service
• Request deletion of your information

This information may include:

• Name
• Email address
• Phone number
• Delivery address
• Billing information
• Order information
• Customer support communications
• Messages and inquiries
• Account information
• Other information that you voluntarily provide

We collect only information that is reasonably necessary for the relevant service or business purpose.

3. Information Received Through Meta and Facebook

If you use or interact with a Silvory service that integrates with Meta or Facebook, Silvory may receive information made available through applicable Meta APIs and permissions.

Depending on the functionality being used, this may include:

• Facebook Page name
• Facebook Page ID
• Page information
• Page access information necessary to operate an authorized Page
• Messages sent to a connected Facebook Page
• Message content
• Sender information associated with Page conversations
• Conversation IDs
• Message IDs
• Message timestamps
• Other information made available through the applicable Meta API

Silvory uses information received through Meta and Facebook only for legitimate purposes related to the functionality provided by our service.

For example, an authorized Facebook Page administrator may connect a Page to Silvory so that authorized operators can manage customer conversations through a Silvory messaging dashboard.

4. How We Use Your Information

Silvory may use collected information to:

• Provide and operate our services
• Process and manage customer orders
• Respond to customer inquiries
• Provide customer support
• Communicate with customers
• Manage Facebook Page conversations
• Allow authorized Page administrators or operators to receive and respond to customer messages
• Maintain conversation history where necessary
• Authenticate users
• Maintain account and system security
• Prevent fraud, abuse, and unauthorized activity
• Diagnose technical problems
• Improve our services
• Maintain business records
• Comply with legal obligations
• Protect our rights, property, users, and services

Silvory does not sell personal information or Meta/Facebook user data to third parties.

5. Facebook Page Messaging

Silvory may provide functionality that allows an authorized Facebook Page administrator to connect their Page to our messaging system.

The general messaging process may operate as follows:

Facebook Customer → Facebook Page → Silvory Messaging System → Authorized Operator → Facebook Customer

When a Page is connected, Silvory may process messages sent to that Page so that authorized operators can:

• View customer conversations
• Respond to customer messages
• Manage customer inquiries
• Maintain relevant conversation history
• Provide customer support

Only authorized users should have access to connected Page conversations.

Silvory does not use Facebook Page messages for purposes unrelated to providing the messaging functionality.

6. Meta Platform Data

Silvory's use of information obtained through Meta APIs is subject to applicable Meta Platform Terms, Developer Policies, and other applicable requirements.

Silvory does not use Meta-provided information to:

• Sell personal information
• Sell or license Facebook user data
• Build unauthorized advertising profiles
• Use Facebook data for unrelated purposes
• Transfer Facebook data to unrelated third parties for their own purposes

Silvory requests and uses only the permissions necessary for the functionality of the application.

7. Information Sharing

Silvory may share information only when reasonably necessary to provide, maintain, secure, or operate our services.

Information may be shared with:

Service Providers

We may use third-party providers for:

• Hosting
• Cloud infrastructure
• Database services
• Cloud storage
• Security
• Authentication
• Technical services
• Messaging infrastructure

Payment Providers

If you make a purchase, payment information may be processed by applicable payment providers. Silvory does not need to directly store complete payment card information when the payment provider processes the transaction.

Delivery Providers

Where necessary to fulfill an order, we may provide relevant customer information to delivery or logistics providers.

Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable laws
• Respond to lawful requests
• Comply with court orders
• Protect our rights
• Prevent fraud
• Protect users or the public
• Investigate security incidents

Silvory does not sell personal information.

8. Data Storage and Security

Silvory takes reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the services used, information may be stored using secure third-party infrastructure and cloud service providers.

Security measures may include:

• HTTPS-secured connections
• Authentication
• Access controls
• Restricted administrative access
• Secure API credentials
• Secure access tokens
• Database security controls
• Monitoring and logging
• Encryption where appropriate

However, no internet-based service or electronic storage system can guarantee absolute security.

9. Data Retention

Silvory retains personal information only for as long as reasonably necessary for legitimate business purposes.

Information may be retained to:

• Provide requested services
• Maintain customer service history
• Process and maintain transaction records
• Resolve disputes
• Prevent fraud and abuse
• Maintain security
• Comply with legal requirements
• Meet accounting or business obligations

When information is no longer required, Silvory may delete, anonymize, or securely dispose of the information in accordance with applicable requirements.

10. Facebook Data Deletion

You may request deletion of personal information held by Silvory.

To request deletion, contact us at:

nayansarkar211@gmail.com

Please use the subject: Data Deletion Request

Your request should include enough information for us to identify the relevant account, Page connection, conversation, or personal information.

For security purposes, Silvory may need to verify your identity before processing a deletion request.

After verifying the request, Silvory will take reasonable steps to delete applicable personal information unless we are legally required or otherwise permitted to retain it.

Information controlled directly by Meta or Facebook may need to be deleted through Meta's own privacy and account-management systems.

11. Disconnecting a Facebook Page

An authorized Page administrator may disconnect a Facebook Page from Silvory.

After a Page is disconnected:

• Silvory will stop using the Page connection for ongoing messaging functionality.
• Silvory will no longer process new Page messages through that connection.
• Previously stored information may remain for legitimate business, legal, security, or record-keeping purposes unless deletion is requested and no lawful reason requires retention.

To request deletion of previously stored information, contact:

nayansarkar211@gmail.com

12. Cookies and Similar Technologies

Silvory may use cookies, browser storage, local storage, and similar technologies where necessary to operate our services.

These technologies may be used to:

• Maintain login sessions
• Maintain shopping cart information
• Remember preferences
• Improve website functionality
• Maintain security
• Understand service usage
• Improve user experience

You can control or disable cookies through your browser settings. Some features may not function correctly if certain cookies or browser-storage technologies are disabled.

13. Third-Party Services

Silvory may integrate with third-party services to provide certain functionality.

These may include:

• Meta/Facebook
• Cloud hosting providers
• Database providers
• Cloud storage providers
• Payment providers
• Authentication providers
• Delivery providers
• Analytics or technical service providers

Third-party services may have their own privacy policies and terms.

Silvory recommends reviewing the privacy policies of third-party services when you use those services.

14. Children's Privacy

Silvory does not knowingly collect personal information from children below the minimum age required under applicable law without appropriate authorization.

If we become aware that we have unintentionally collected personal information from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete the information.

15. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information.

These may include the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where applicable
• Request information about how your personal information is processed

To exercise an applicable privacy right, contact:

nayansarkar211@gmail.com

We may request reasonable information to verify your identity before processing a request.

16. International Data Processing

Silvory may use third-party technology and infrastructure providers that process information in countries other than the country in which you reside.

Where required by applicable law, Silvory will take reasonable measures to ensure that personal information is handled appropriately and protected through applicable contractual, technical, or organizational safeguards.

17. Changes to This Privacy Policy

Silvory may update this Privacy Policy from time to time.

Updates may be made because of:

• Changes to our services
• Changes to technology
• Changes to applicable laws
• Changes to Meta platform requirements
• Changes to our business practices
• Improvements to our privacy and security procedures

When we update this Privacy Policy, we will change the Last Updated date at the beginning of this page.

We encourage users to periodically review this Privacy Policy.

18. Contact Silvory

If you have questions about this Privacy Policy, your personal information, Meta/Facebook data, or a data deletion request, please contact us.

Silvory
Business Address: Mohakhali, Dhaka 1205, Bangladesh
Email: nayansarkar211@gmail.com

Privacy and Data Deletion Requests

For privacy or data deletion requests, please email:

nayansarkar211@gmail.com

Subject: Data Deletion Request

Please provide enough information for us to identify the relevant account or information.

19. Acknowledgment

By using Silvory's services, you acknowledge that you have had the opportunity to review this Privacy Policy and understand how Silvory may collect, use, store, and protect personal information.

Silvory
Mohakhali, Dhaka 1205, Bangladesh

Last Updated: August 17, 2026